Shipping & Returns

Shipping Policy

1. my3DPM will only send online orders to Peninsular Malaysia, Sabah and Sarawak address. We do not deliver to P.O. Box address or any international address.

2. Your paid orders will be shipped out from our warehouse within 1 to 3 working day(s). Orders placed on Friday after 12:00 pm and over the weekend, will be processed on the following Monday.

3. my3DPM reserves the right to amend this policy at any time without prior notice.

Return & Warranty Policy

Due to the personalized nature of our Services (i.e. the 3D Model is supplied by us based on your specifications), you cannot cancel your order after it goes into production.

 

Digital Data warrants only that the model manufactured by us will substantially meet the features of the indicated Product within the limitations of the 3D printing technology. Please inspect the Product upon receipt immediately. If the Product is faulty when you received it and you believe you are entitled to a replacement in accordance with the warranty above, please contact us at info@digitaldata.my within 5 days after receipt of the Product. Such warranty claim can be made only within 10 days after receipt of the product by you. Do not return the Product unless we require you to do so. We reserve the right to condition any replacement or refund on the return of the Product. We will confirm whether you are entitled to a replacement or refund. We reserve the right to condition your receipt of a replacement or refund on you providing us with photographs that we deem necessary to evaluate your claim. Transportation costs in respect of a faulty product will be borne by us. If we do not receive any notice within the provided 5 days, we will assume the Product meets your specifications and performance requirements.